FAQs

Why do my pieces look different? Especially if I ordered multiples of the same style/color.

Each and every piece is made custom for you. Whether it be wire wrapped, hand stamped, wood burned, or beaded. Not one piece will be the exact same as the other.  If you order something that is hand stamped, keep in mind…it is ‘hand’ stamped. Therefore, it may not be symmetrical or even. I think the beauty of hand made pieces is that they will all be a little different, just like God has created us all different. If we were all the same, I think it would get pretty boring, don’t you?

What do you make your jewelry with?

Typically I make all jewelry pieces with lead free metals. If you prefer or need gold or silver I can do that as well. 

Production time?

If I have the supplies on hand I can generally get the piece(s) completed within a week.  If I need to order supplies to complete your order, I give it a max of 3 weeks but I typically have it completed and shipped to you before then.  I always stay in contact with you during production to let you know when I have started, when supplies have been ordered, when I have received the supplies and/or when I have shipped. I also send you a picture of the piece(s) for your approval before shipping.  I want you to be completely happy with your piece(s).

How should I care for my piece?

  1. Never SLEEP while wearing your jewelry
  2. Never SHOWER while wearing your jewelry
  3. Avoid SPRAYS – such as hairspray and perfume.
  4. Never SWIM while wearing your jewelry
  5. Avoid SWEAT, i.e.- don’t exercise while wearing jewelry.

**Best rule of thumb- make jewelry the last thing you put on and the first thing you take off.

Please note: this is costume jewelry (unless otherwise specially ordered), if not cared for properly it will tarnish and/or break. Follow care instructions. However, still contact me if you have any problems.

How should I care for my silicone pieces?

Silicone Beads are FDA approved high quality, safe, durable, non-toxic and made with 100% food grade silicone purchased from a US supplier. They are also odorless, BPA, PVC, Phthalates, Cadmium, Lead and Nitrosamine Free. They are also heat-resistant, safe for the dishwasher, microwave and freezer. They can be easily cleaned with dish soap & water. 

** Please note: silicone products are soft and durable but not indestructible. Depending on how aggressive the child or adult bites and chews it is possible that the beads, pendants, clasps, and cords may tear and break. Please inspect products for signs of wear and tear and discard product immediately if damage is found. In no event shall Kays’ Kollection Boutique be liable for any direct, indirect, punitive, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.

What is my return policy?

My goal is to make you happy and to love the pieces you order. If, for any reason you are not satisfied after you receive your order, please contact me within 3 days after order receipt and you can return and I will refund you.

Keep in mind, most of the pieces I make are made with costume jewelry supplies (unless otherwise requested).  It is possible pieces (silver, gold or costume) will tarnish with wear. This comes from your body chemistry. Therefore, please follow care instructions as close as possible to try to avoid this as much as possible. If a piece does break, I will replace, fix or refund within 1 week of receiving your order (this is calculated by your invoice date if delivered or using the date of shipment). After the 1 week I will still be happy to replace or fix for 50% of the original cost (not including discounts or sales).

How to Use Your Lava Bead Bracelet

Place a drop of your favorite essential oil on one of the beads on the bracelet. Wait a few minutes for the oil to absorb into the bead before putting it on, to avoid staining your clothes. It can last a day to several days just depending on how many beads you apply the oils to.